Where to Go for Care
You never want to pay more than you have to for the things you need. The same is true for healthcare. The emergency room (ER) is the right place to go in a real emergency, but that’s not always the level of care you need. For everything else, you’ll save time and money by exploring your options — including Virtual Visits, where you can see and talk to a doctor online, anytime.
| Care Options | What is it? | When to use? |
|---|---|---|
| Primary Care Provider | Care from the doctor who knows your best. | Routine check-ups, immunizations, preventive services, condition management, non-urgent medical issues. |
| Virtual Visits | See a doctor, whenever, wherever. | Allergies, coughs or colds, pinkeye, rashes, sinus problems, and stomaches. |
| Convenience Care Clinic | Basic conditions that are not life-threatening. | Fevers, sore throats, earaches, coughs, congestion, and minor cuts. |
| Urgent Care Center | Serious conditions that are not life-threatening. | Severe vomiting or fevers, cuts or burns, sprains and strains, non-emergency illness or injuries. |
| Emergency Room | Life- and limb-threatening emergencies. | Possible heart attack or stroke, uncontrollable bleeding, major burns, broken bones or fractures, severe allergic reactions, and difficulty breathing. |
For detailed information on cost, view Check Choose Go. If you’re enrolled in Surest, check the Surest mobile app or visit benefits.surest.com for actual prices.
Not sure where to go?
Speak with Member Services who can help you decide where to go or search for network providers on the member website.
- UnitedHealthcare: Visit myuhc.com or call 1-844-210-5456
- Surest: Visit benefits.surest.com or call 866-683-6440
Working with the right doctor—including a primary care physician who knows you and your health history—is one of the most important things you can do to maintain good health and wellbeing.
For those who are enrolled in a Consumer Choice medical plan, UnitedHealthcare makes it easier to find doctors who are recognized for delivering quality, cost-efficient care with the UnitedHealth Premium® program.
Premium Care Physicians are more likely to give you the care you need, with:
- Fewer complications.
- Fewer do-over surgeries.
- Fewer unnecessary lab tests, MRIs and medications.
To find a Premium Care Physician near you, look for 2 blue hearts next to their name on myuhc.com.
For those enrolled in the Surest medical plan, Surest provides provider ratings and reviews when you search for care. Lower copays are typically assigned to providers evaluated as higher-value, based on past effectiveness and cost efficiency data.
To search for high-quality providers, visit benefits.surest.com.